TH Jewels – Author Jewelry by Tanya Ivanova

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GENERAL PURCHASE CONDITIONS

The present General conditions regulate the use of the online shop located at www.thjewels.com (hereinafter, “The Webshop”), owned by Tanya Ivanova Hristova (hereinafter TH Jewels). Tanya Ivanova Hristova is an individual entrepreneur situated at Paseo del Pireo 16, 28943 Fuenlabrada, Madrid, NIF no. X9252040Z, with TH Jewels as her commercial brand. The use of the services offered by TH Webshop requires the acceptance and following of the present terms and conditions. The client marks the checkbox indicating their acceptance at the moment of Checkout.

 

Minimum Purchase Age

The minimum purchase age to buy from TH Jewels’ online shop is 18 years.

 

Prices

The client will be charged the price of the products published at the moment of the purchase. These prices are final and include VAT. Additionally, and according to the client’s preferred shipping method, delivery expenses will be applied and paid at Checkout.
TH Jewels reserves the right to modify the prices in The Webshop at any moment and without any prior notice, including products and services.

 

Product Availability

The description of each product offers a note if the article is available or is being made upon request. As practically all the products in the shop are a result of in-house making, if an article is not available, it will be made at the moment.
In case of a lack of raw material availability, we will contact our client, providing two possible solutions: an extended delivery time or an immediate refund.

 

Responsible Use of Our Products and Services

You can buy a product or a service from us for personal use only. You are not allowed to use our products for any commercial purposes.
By using The Webshop, you are aware of and accept the risks of a slow or broken Internet connection, and you release us from any kind of responsibility related to direct or indirect problems or damages produced as a result of connection problems.
We also will not take any responsibility for incorrect content, broken information flow, lost or incorrect change of information as a result of a virus or any third-party intervention.

 

 

 

Product Returns:

TH Jewels allows returns of non-personalized products 45 days after their reception by the client.
We designate “non-personalized products” as those placed for sale in our online shop in their original design, without changes or additions of elements and complementary designer or workshop labor upon client request. The choice of color, size, or material is not considered as personalization if these are offered within the parameters of the product and could be chosen inside the order form page.

Returns Conditions:

  1. The size or looks of the product cannot be changed or modified in any way by the client.
  2. The product package must be intact.
  3. The product must be returned in the same condition as it was delivered, including its instructions, documentation, accessories, packaging, and original labels, along with a ticket and/or invoice, and the Returns card filled in, along with a contact phone number.

Non-personalized Products Returns:

  1. First, you must fill in the following form.
  2. We will review and approve it, and once this is done, we’ll send a courier to take the product for return. This is at our expense. In case you prefer a different return method, you will have to take care of that yourself, at your expense, including the corresponding transport insurance tax.
  3. We will carefully review the returned products. Once their perfect state is confirmed, we will return the corresponding amount. The return will be effected as soon as possible and will not exceed 14 days following the product reception. The delivery cost is paid to a third party and is not considered in the return.
  4. If the product returned is not in perfect condition, no return will be made.

 

Changing of Non-personalized Products:

This process has two steps:

  1. Return of the product as explained.
  2. Making a second purchase for the same product with the desired changes.

ATTENTION! Our products are handmade. This might result in slight variations in color or shape compared to the photos published on the website.

 

Returns of Personalized Products:

In case you would like to return a personalized product, meaning one that involved designer work or workshop operations not included in the original design of an offered base product, you need to write us at info@thjewels.com. You have to provide the order number, your delivery address, and a phone number. We will contact you to resolve this return.

 

Gift Voucher Returns:

Gift vouchers are not refunded. The buyer of one of these accepts this condition at the moment of purchase.

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